Learn all about the customer satisfaction index: its importance, calculation, benefits, and real-world examples to improve your business performance.

Struggling to manage relationships with your customers? A CRM is what you need. This article lists top CRM examples for better customer interactions.

Forget “good enough” customer service. These days, customers want companies to go the extra mile. They want to be remembered, have their problems solved fast, and everything to feel hassle-free. That’s where Voice of Customer Service (VoC) comes in. It’s your secret weapon for understanding what your customers really want and giving it to them in a way that keeps them happy and coming back for more.

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We get asked these questions a lot: "How does Formaloo analyze their own clients? How...

Customer satisfaction, or CSAT, is a customer experience metric that measures happiness with a product...

Today, most entrepreneurs who want to sell online use online e-commerce platforms such as Shopify....