Foodpanda HR transformation: how Formaloo made HR smarter and simpler

Transforming HR Challenges into Measurable Success with Formaloo

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Discover how Foodpanda revamped its HR operations with Formaloo’s employee engagement platform with a 360 assessment tool, applicant tracking system, and embedded CSAT surveys. Learn about the challenges, resolutions, and impressive ROI in this detailed case study.

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A new beginning for Foodpanda

Foodpanda, the global favorite food ordering company, was having trouble with its HR operations. Outdated, scattered tools were causing recruitment delays, slowing down performance review cycles, and making employees feel disconnected. 

Formaloo stepped in and brought a suite of HR tools that made internal processes smooth. Employee engagement improved, applicant tracking got better, and the feedback loop improved. 

This case study shows how Formaloo turned HR headaches into achievements. 

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The challenge: What was the problem?

The challenge was clear: traditional HR systems were simply not up to the task. Some of the several critical challenges Foodpanda encountered in its HR operations: 

Scattered systems:

Multiple outdated systems meant mixed-up data and miscommunication, which slowed down day-to-day operations. This led to scattered data and created a lack of centralized control over HR metrics. 

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Low employee engagement:

Foodpanda has a rapidly growing workforce, and maintaining a high level of engagement is always a struggle. Employees felt disconnected and unheard, which caused a drop in morale and productivity.

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Slow 360 assessments:

Manual performance reviews delayed important feedback and impeded employee growth. The lack of automation missed opportunities for timely professional development.

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Lengthy hiring process:

A clunky applicant tracking system (ATS) led to slow recruitment, which sometimes resulted in top talent slipping away. Traditional applicant tracking methods also resulted in prolonged hiring cycles.

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Delayed customer feedback:

Traditional CSAT surveys weren’t fast enough, making it challenging to address service issues on time. Foopanda relied on manual CSAT surveys, which often delayed insights into customer satisfaction. 

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How Formaloo solved it: A comprehensive HR optimization

When Foodpanda decided it was time for a change, Formaloo offered them an integrated HR system that addressed these HR pain points. Here’s how Formaloo’s solutions transformed Foodpanda's HR operations:

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1. A unified HR management and employee engagement platform

Formaloo replaced disparate systems that were leading Foodpanda to fragmented data and poor engagement. Formaloo HR management tool offered Foodpanda a centralized platform to connect with their employees, gather real-time feedback, and track employee satisfaction. 

The impact: 

• Increased employee participation in feedback loops by over 40%.
• Enhanced cross-departmental communications lead to a more unified company culture. 

2. Smarter, faster 360 assessments

Formaloo’s 360 assessment forms automated the review process. Foodpanda's HR team started to conduct comprehensive performance evaluations more quickly and accurately. Here’s how our solution impacted performance reviews: 

• Reduced performance review cycle time by 50%. 
• Provided insights that helped managers tailor development plans.
• Provided actionable insights that boosted employee productivity. 

3. Efficient approval workflow: Formaloo applicant tracking system

We transformed Foodpanda’s recruitment process with a faster approval workflow and easier applicant data collection. Here’s how:

• Reduced average hiring timeline through digitalization and less paperwork by 30%.
• Allowed the HR team to focus on strategic recruitment rather than administrative tasks. 
• Easy workflow approval reduced back and forth between HR specialists and HR managers.

4. Instant customer insights with embedded CSAT surveys

Foodpanda embedded CSAT surveys in emails and websites, which helped them capture feedback in real-time. This enabled them to: 

• Increase survey response rates by 20%, providing timely insights,
• Enabled the company to address service issues faster. 
• Improve customer loyalty.

5.  HR automation and integrations

Formaloo connected seamlessly with Foodpanda’s existing workflows. Moreover, it helped automate HR routine tasks. 

• Reduced administrative workload by 35% and streamlined HR operations.
• Smoother transition from existing processes.

6. AI-powered data analysis

One of the standout features of our solution was Formaloo AI. Our AI data analytics tool helped Foodpanda to: 

• Quickly find trends in employee engagement, recruitment bottlenecks, and performance trends. 
• Optimize decision-making with data-driven insights. 
• Improve efficiency with rapid data analysis and reduce waiting time for reports. 

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Key takeaways, what we learned

Foodpanda's experience with Formaloo taught us that even the most challenging obstacles can be overcome with easy, innovative solutions by replacing outdated tools with a single, cohesive platform. Foodpanda automated its HR functions and proved that less can be so much more, making everyday tasks simpler. 

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Embracing automation was also crucial. Automating processes such as performance reviews and data collection not only saved time but also decreased errors, ensuring that all processes proceeded smoothly.

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Real-time embedded surveys provided instant feedback, allowing the team to address issues before they escalated. 

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In turn, Formaloo AI supported impressively using live data insights to facilitate active, informed choices from the HR function that drove total effectiveness. 

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The case study highlights the need for flexibility and adaptation. Customizing solutions for each company is essential for staying successful. 

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To sum up, Foodpanda's experience proves that any company can make its HR processes more efficient, integrated, and productive by simplifying processes, accepting automation, and using real-time intelligence and AI.

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Ready to transform your HR?

Ready to simplify your HR processes and create a better, more efficient workplace like Foodpanda? Formaloo can automate HR operations, enhance employee engagement, and empower you with the strength of AI to make decisions based on data in seconds.

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Start free today or contact us to schedule a demo and start your journey toward wiser, more effortless HR management. Together, let's design a workplace in which each contributor is heard, and each process runs smoothly.

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